Support
Frequently Asked Questions
Everything you need to know about SkyConnect. Can't find your answer? Our team is happy to help.
Getting Started
Add your planes, set availability and rates, and share one booking link. Students and renters book real openings, sign your agreement, and get reminded automatically. When the flight happens, SkyConnect collects Tach and Hobbs by text, logs the hours to the plane, and creates the bill.
Most operations are taking bookings the same day. Add each aircraft with its current engine hours, set your offerings and prices, and share your link — the apps walk you through it.
No. Booking links work in any browser, and reading requests arrive as ordinary text messages they just reply to. The free SkyConnect app is there for students who want it — booking, documents, squawk reports, and payments in one place.
Flying & Readings
When a flight's scheduled start arrives, SkyConnect texts the pilot one question at a time for the start readings you require. When the flight completes, it collects the finish readings the same way. Readings save to the appointment, update the plane's running totals, and stay editable until billing goes out.
Yes — price any offering per Tach hour or per Hobbs hour. SkyConnect computes finish minus start and creates the charge automatically about an hour after the readings arrive, leaving time to correct a typo before anything is billed.
The squawk lands in the plane's maintenance log and you decide whether it grounds the aircraft. A grounded plane stops accepting bookings until maintenance clears the item — no more "I didn't know it was down" flights.
Yes — a booker can tag the pilot who's actually flying. Reading texts, required documents, and agreement signing route to the tagged pilot instead of the booker.
Features
Two-way sync with Google Calendar and Microsoft Outlook. External events block your SkyConnect availability, and SkyConnect bookings appear on your synced calendar.
Yes. Each booking link can require document categories — medical, pilot certificate, photo ID, and more — with expiry dates. An expired or missing document is flagged before the flight, not discovered after.
Yes — SkyConnect includes customizable SMS templates with Standard, Casual, and Professional tone presets for confirmations, reminders, and rebooking texts.
Pricing & Billing
Yes — every new account gets full access for the first 14 days. After the trial it's $19/month for everything: unlimited planes, bookings, and students.
By card or ACH bank debit through Stripe, right from their phone when a charge or invoice arrives. Recurring charges cover block rates and club dues. Client mode is free for them.
Security & Privacy
All data is encrypted in transit and at rest. We implement industry-standard security measures and never share your data with third parties.
We only check whether time slots are free or busy — we don't read the content of your events. Just enough to prevent double-bookings.